• Driving Effective Communication in Healthcare

    Outstanding customer service is the core of what we do. Updox offers full-scale training to get you and your staff on-boarded as quickly as possible. In addition to training, we offer constant support with live chat, on-demand webinars and product training videos through our Learning Center. You’ll also have an assigned Customer Success representative who you can contact with any questions, needs, or information along the way.

    Learning Center

To reach our support for Providers and Pharmacies:

Updox Physician and Pharmacy Support is staffed 8am - 8pm Eastern Time 

Monday - Friday - reach out by phone, email or chat

Saturday - chat only (10am - 4pm Eastern)

 Phone: 866-MyUpdox (866-698-7369) x 2

*Do not include protected health information (PHI), including patient names or other identifiable information. For your security, 
do not provide credit card information in any request. Our Customer Support team does not handle credit card information.

To reach Support for Updox Partners:

Our Updox Partner Support Center is open from 8:30am to 5:30pm ET Monday through Friday. To reach a Partner Support Analyst:

Call: 866-MYUPDOX, ext. 4

Contact Information

Meg Bahr
Director, Provider Support

mbahr@updox.com

Karl Freudenreich
Manager, Partner Support

kfreudenreich@updox.com

Srini Venkatraj
VP, Support & Professional Services

svenkatraj@updox.com

Updox Technical Guide and System Requirements Click Here

Need to install Updox "Print to Fax"? Click Here (Requires Windows 8+)

Looking to install the Updox Printer? Click Here (Requires Windows 8+)

Need to install Updox Printer on a Mac? Click Here
 

Check for current system updates or issues

Getting started is simple:

Let Updox simplify the business of healthcare enabling a better healthcare experience for the patients and consumers you serve.

Updox makes it easy:

  • Broad solution that works together better than any individual product
  • Understand and be ready to use in less than 30 minutes
  • Designed specifically for out-of-hospital providers and pharmacists
  • Dedicated On-Boarding and Customer Success expertise
  • Phone, email and live chat support