Support

Our Updox Support Center is open for our current customers from 8:30 am – 5:30 pm EST Monday through Friday.

Please do not include protected health information (PHI), including patient names or other identifiable information.

For your security, please do not provide credit card information in any request. Our Customer Support team does not handle credit card information.

Please choose from the support options below:

Common “How To” Topics 

Support KnowledgeBase -  Search our comprehensive database of articles and videos  that provide details, hints and tips related to the full Updox experience

Additional ways to contact Updox Support:

  • Support Case Form - If you didn’t find what you needed through our KnowledgeBase, complete this form to contact Updox Support
  • Email support@updox.com
  • Phone (614) 798-8170, extension 2